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What is you return/ order cancellation policy?
What is your Privacy Policy?
What payment methods do you accept?
Do you charge sales tax?
What are your Hours of Operation?


What is you return/ order cancellation policy?
Returns/ Cancellation Policy Our goal is for you to be satisfied with your purchase. If you have any questions or concerns please let us know. Your satisfaction is important to WJL Company. Returned merchandise must meet the following requirements: items must be unregistered, same (new) condition, complete in manufactures packaging, include blank warranty cards, and all documentation and literature. Please inspect your order carefully. If you have received the wrong or defective merchandise you must make a claim within (2) business days of the receipt of merchandise. To make a claim please send us an email by clicking here. In the event that your merchandise needs to be returned back to us, we will forward you an RMA number. Please include the RMA number with your returned order. Orders without an RMA number are not accepted. If determined after inspection, that you did receive the wrong or defective merchandise we will cover your returned shipping charges and mail you the correct merchandise or issue you a complete refund. All returns and cancellations due to no fault of WJL Company and/ or it's producers are subject to a 15% restocking fee. No returns or exchanges are accepted beyond 14 days of customers receipt. In the event you are dissatisfied with your order and would like to return it please contact our customer service department. After reading the instructions above, pertaining to our Return Policy, please send all returns to: WJL Company Return Department 1090 Schmidt Way Traverse City, MI 49686 Order Cancellation To cancel an order please e-mail our customer service department by clicking here.

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What is your Privacy Policy?
Privacy Policy We value our customers trust in WJL Company. We treat our customers with utmost respect and dignity, which is why we keep your personal information private. Your personal information and e-mail address are never sold, shared, or solicited without your permission. For your protection every transaction on WJL Company is completely secure. We take great care in safe guarding your personal information. We would like to inform you on the information we do collect and how we use it to better serve you. You will find our privacy notice is among the best of all online stores. If you have further questions about our privacy statement or would like additional information please email our privacy manager by clicking here. What we collect Our commitment to your privacy is important to us. WJL Company gathers information on our customers to provide exceptional service and keep them updated on our current offers. In order to service our customers needs the following data may be gathered. Your IP address, domain name, browser type, and pages on WJL Company which you click, collect data through your computers cookies. The data is used to improve our web design and our commitment to provide products that our customers desire. When placing an order we will ask you to voluntarily provide personal information. We use your personal information to uniquely identify you. Your name, address, telephone number, e-mail address, and credit card number. This information is needed to process your order and keep you updated on your order status. All orders are processed instantly through 128 bit encrypted secure check out process. If you sign up for e-mail alerts solely, your name and e-mail address are only collected. This ensures that you have the latest updates for our promotional items and special offers. You can at any time opt out our e-mail alerts. How we use your information WJL Company does not sell or rent customer information to any sources. We may share customer information with trusted service providers to process you orders. When you purchase from us, your name, credit card information, and billing address are sent to credit card service providers to verify and complete your payment. To ensure your privacy and security our service providers must agree to safeguard your personal information in strict accordance with our company policy. We give your name, e-mail address, and shipping information to third party shippers such as DHL, Federal Express, UPS, and United States Postal Service who use this information to deliver your order. There may be situations in which we use one of our manufacturers or suppliers to drop ship your order. In which they are only given your name, telephone, and shipping address for the purpose of fulfilling your order. Other third parties are provided information so that your products can be properly serviced. In addition to your safety, we cooperate with law enforcement and regulatory authorities by releasing personally identifiable information in the event that we believe in good faith the law requires of it. We cooperate with court orders and subpoenas to help keep the streets of the internet safe for our customers. We also reserve the right to report to law enforcement officials any activities we believe in good faith to be illegal. All customers are allowed to e-mail us directly should they have any comments or questions. The senders e-mail address is kept on file for record and for us to respond to the question pertain to the e-mail. How we advertise WJL Company uses Google ad words as an advertising network. In no way does this violate the privacy of our customers. We do not share any personally identifiable information to Google concerning our customers. Google does collect non-personally identifiable information such as the server you are logged on to, whether you respond to an ad, and your browser type. Childrens Policy WJL Company never knowingly takes or stores information from any persons under the age of 13. If you are under the age of 13, please seek approval of a parent or guardian to purchase products from this website. Privacy Policy Changes Our privacy policy may change from time to time. Due to technological advances we are able to improve our customers privacy more and more. Please check our policy often for updates. Our policy was last revised on November 25, 2006. Questions If you have further questions about our privacy statement or would like additional information please email our privacy manager at privacymanager@wjlcompany.com. Or WJL Company Attn: Privacy Manager 1090 Schmidt Way Traverse City, MI 49686

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What payment methods do you accept?
Payment Methods Accepted We accept all major credit cards including (Visa, Master Card, American Express, and Discover) through our secure check out. Customers credit cards are not charged until the order is ready for shipment. We accept personal checks, money orders, and cashiers checks but they are subject to clear before merchandise is shipped (which can take up to two weeks).

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Do you charge sales tax?
Sales Tax We are licensed retailers in the state of Michigan. Orders shipping to a Michigan residence are subject to a 6% State sales tax fee only on applicable items. Our nutritional items are tax free for Michigan residents. Your shopping cart will be updated accordingly if you live in the state of Michigan. No sales tax is collected outside the state of Michigan. Non-US and International Orders For international and non-US orders we will only ship to a home addresses or USA residential addresses. Our shipping carriers for all non-US orders are the United States Postal Service and UPS. The shipping and handling rate is based on weight, size, and order amount (used for insurance purposes only). Shipping time is estimated 7-10 business days. However, your order may be prolonged due to customs delays. We provide all the necessary paperwork to ensure that customs delays are minimal. WJL Company cannot offer any advice regarding import, tax, or duty fees that your specific country may impose. Please consult your local government for any additional fees that you may be charged upon delivery of your merchandise. We do not collect any duties or GST for Canadian orders.

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What are your Hours of Operation?
We are open Monday through Friday from 9:00am- 6:00pm eastern standard time. If you are visiting after these hours please send your questions or comments by any of the methods below. Our fastest response time is by email. We encourage you to use this method. Thank You. E-mail: Product Service and Support: customerservice@wjlcompany.com Order Status: orderstatus@wjlcompany.com General Inquiries: info@wjlcompany.com Webmaster: webmaster@wjlcompany.com Fax: (616) 855-2208 Mail: WJL Company 1090 Schmidt Way Traverse City, MI 49686 Hours of Operation: You can place an order on our website 24 hours a day 7 days a week. Our operators are standing by ready to assist you from the times mentioned below. Sunday Closed Monday 9:00am- 6:00pm Eastern Standard Time Tuesday 9:00am- 6:00pm Eastern Standard Time Wednesday 9:00am- 6:00pm Eastern Standard Time Thursday 9:00am- 6:00pm Eastern Standard Time Friday 9:00am- 6:00pm Eastern Standard Time Saturday Closed 2006-2007 Holiday Schedule 2006 Thanksgiving Thursday, November 23 Closed Christmas Day Monday, December 25 Closed New Years Eve Sunday, December 31 9:00am- 3:00pm Eastern Standard Time 2007 New Years Day Monday, January 1 Closed Palm Sunday Sunday, April 1 Closed Passover Tuesday, April 3 9:00am- 6:00pm Eastern Standard Time Good Friday Friday, April 6 9:00am- 12:00pm Eastern Standard Time Easter Sunday, April 8 Closed National Day of Prayer Thursday, May 3 9:00am- 3:00pm Eastern Standard Time Memorial Day Monday, May 28 9:00am- 6:00pm Eastern Standard Time Independence Day Wednesday, July 4 9:00am- 3:00pm Eastern Standard Time Labor Day Monday, September 3 9:00am- 6:00pm Eastern Standard Time Veterans Day Sunday, November 11 Closed Thanksgiving Day Thursday, November 22 Closed Christmas Eve Monday, December 24 9:00am- 3:00pm Eastern Standard Time Christmas Day Tuesday, December 25 Closed New Years Eve Monday, December 31 9:00am- 3:00pm Eastern Standard Time

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Last Updated: 10 Nov 2012 17:19:44 PST home  |  about  |  terms  |  contact
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