view cart menu separator categories menu separator faq
advanced search

Our site is governed by the terms, conditions, and policies listed below . We encourage all of our customers to read them. The use of our site implies that the user has read and agreed to our terms and conditions. may change our terms and conditions at any time. The last revisions were made on November 25, 2006.

Placing an Order

It is so simple. To find a product, use our categorized menu buttons or type product key words in the search dialog box, located in the top right hand corner. Once you have located the item(s) you want simply type in the desired quantity and hit the add to basket button icon. You can always update your cart at any time, by clicking on the cart icon in the main menu bar. At this point you can continue to shop or go to our secured checkout. To checkout, simply click on the checkout link and follow the prompts to finalize your order. Confirmation orders will be sent to the email address given to us at checkout. If you would prefer to place an order by email please email our customer service department here.

Payment Methods Accepted

We accept all major credit cards including (Visa, Master Card, American Express, and Discover) through our secure check out. Customers credit cards are not charged until the order is ready for shipment. We accept personal checks, money orders, and cashiers checks but they are subject to clear before merchandise is shipped (which can take up to two weeks).

Shipping and Handling

We ship by DHL, Federal Express, UPS, and United States Postal Service. Delivery tracking and confirmation numbers are emailed to the customer within 2-3 hours of shipment. Orders are processed Monday-Friday and shipped daily. Orders processed after 1:00 PM EST are shipped out the next business day. Actual shipping time is based upon product availability and payment clearance. Shipments usually arrive to customers between 3-6 business days any where in the United States. Shipping and handling rates are based on weight and location. Our rates can be found once you have come to the checkout page. Customers will be notified promptly of any backordered merchandise.

Returns/ Cancellation Policy

Our goal is for you to be satisfied with your purchase. If you have any questions or concerns please let us know. Your satisfaction is important to

Returned merchandise must meet the following requirements: items must be unregistered, same (new) condition, complete in manufactures packaging, include blank warranty cards, and all documentation and literature.

Please inspect your order carefully. If you have received the wrong or defective merchandise you must make a claim within (2) business days of the receipt of merchandise. To make a claim please send us an email by clicking here. In the event that your merchandise needs to be returned back to us, we will forward you an RMA number. Please include the RMA number with your returned order. Orders without an RMA number are not accepted. If determined after inspection, that you did receive the wrong or defective merchandise we will cover your returned shipping charges and mail you the correct merchandise or issue you a complete refund.

All returns and cancellations due to no fault of and/ or it's producers are subject to a 15% restocking fee. No returns or exchanges are accepted beyond 14 days of customers receipt. In the event you are dissatisfied with your order and would like to return it please contact our customer service department.

After reading the instructions above, pertaining to our Return Policy, please send all returns to:
Return Department
1090 Schmidt Way
Traverse City, MI 49686

Order Cancellation

To cancel an order please e-mail our customer service department by clicking here.

Sales Tax

We are licensed retailers in the state of Michigan. All Michigan residents are subject to a 6% State sales tax fee on applicable items. Our nutritional items are tax free for Michigan residents. Your shopping cart will be updated accordingly if you live in the state of Michigan. No sales tax is collected outside the state of Michigan.

Non-US and International Orders

For international and non-US orders we will only ship to a home addresses or USA residential addresses. Our shipping carriers for all non-US orders are the United States Postal Service and UPS. The shipping and handling rate is based on weight, size, and order amount (used for insurance purposes only). Shipping time is estimated 7-10 business days. However, your order may be prolonged due to customs delays. We provide all the necessary paperwork to ensure that customs delays are minimal. cannot offer any advice regarding import, tax, or duty fees that your specific country may impose. Please consult your local government for any additional fees that you may be charged upon delivery of your merchandise.

We do not collect any duties or GST for Canadian orders.

Rebates from manufacturers

Manufacturer rebates and coupons are subject to their terms and conditions. UPCs from the original manufactures package and a proof of purchase are usually required to redeem rebates from the manufacture or the manufactures agent. Any questions related to a rebate on a purchase that you have made from us, please click here.

Product Specification

All product specifications can be found under the products details. Specifications are taken directly from our manufacturers'. Product performance will vary based upon their use.

Disclaimer makes every effort possible to ensure that our content is accurate and correct. However there may be instances when information displayed on our web site is wrong or incomplete. Should data be incorrect (such as price, availability, or incorrect information), shall reserve the right, at our sole discretion, to cancel or refuse any such misrepresentations. We reserve the right to update and make changes on our website at any time without notice.


Please visit our Help link if you have any addtional questions or email a friendly customer service representatives here. We will respond to your email shortly. Thank you
Last Updated: 10 Nov 2012 17:19:44 PST home  |  about  |  terms  |  contact
Powered by eCRATER - a free online store builder